Shipping Policy

1. Shipping Zones:

  1. We offer shipping services to destinations within Canada only.

2. Processing Time:

  1. Orders are typically processed within 1-2 business days from the date of purchase.
  2. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods:

  1. We offer standard shipping for all domestic orders.
  2. Expedited shipping options may be available for an additional fee.

4. Shipping Rates:

  1. Shipping rates are calculated based on the total weight of the order and the destination within Canada.
  2. Free shipping promotions may apply on orders over a specified amount. Check our website for details on qualifying orders.

5. Estimated Delivery Time:

  1. The estimated delivery time varies depending on the destination within Canada and the shipping method selected during checkout.
  2. Estimated delivery times are provided for guidance purposes only and are not guaranteed.

6. Order Tracking:

  1. Once your order has been shipped, you will receive a confirmation email with a tracking number.
  2. You can use the tracking number to monitor the status of your shipment on the courier’s website.

7. Shipping Delays:

  1. While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect delivery dates.
  2. We appreciate your understanding in such situations.

8. Address Accuracy:

  1. Please ensure that your shipping address is accurate and complete.
  2. We are not responsible for orders delivered to incorrect addresses provided by the customer.

9. Damaged or Lost Packages:

  1. In the event that your package is damaged or lost during transit, please contact our customer service team immediately.
  2. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.